Below are some of our policies here at Hidonia Signs & Graphics. If there are questions not answered here please feel free to contact us thru our contact page.
Most orders available on this site are custom so our policy for custom orders is as follows:
1. All project require a down payment or payment in full depending on what is noted with the item.
2. All projects require a 'proof' giving you, the customer, a faithful example of what your purchase item will look like.
3. All projects must be signed off on and have customers approval before beginning processing the order.
4. Once the order is signed off on, full payment is due including shipping.
5. Once the project is finished and ready for shipment the client will be notified of it's being shipped and the approximate arrival time.
Shipping is calculated per project and is added to the purchase amount. We will ship standard ground unless specified differently by the client. Any upgrades to the shipping that increases the cost of shipping will be the sole responsibility of the client to cover before any items are shipped.
Return and Exchange Policy
Since most items offered on this site are custom in nature, there are many steps taken to ensure you, the customer, that you are getting exactly what you have approved and signed off on in the proofs. Sometimes Murphy visits and mistakes are made. We here at Hidonia Signs and Graphics pride ourselves as being the customer's champion and we will do whatever is necessary to appease our clientele if the mistake is ours. We have many options available including refunds, partial refunds, price break on future orders etc. If the mistake is yours then we will work to rectify the situation with as little impact financially as possible. We know all too well how devastating it is to make costly mistakes because to err is human, but we are resourceful and will work closely with you to fix the situation.
How We Protect Your Personal Information
We have taken precautions to protect your personal information under our control from misuse, loss or alteration. Our security measures include industry standard technology and equipment to help protect your data. Unfortunately, however, no system can ensure complete security and you should take all necessary steps to protect your information and its transmission to us. Since the Internet is a public medium, we cannot fully guarantee the protection of your personal information.
Obtaining Your Consent
By using our Web site, you authorize us to collect information about the pages served to you as an anonymous user. This information will be used for the purpose of calculating aggregate site statistics. As a client, you give us and our agents permission to send you e-mails or place phone calls to you related to the relative project and/or information that you request.
We do not provide services to children. In accordance with the Children’s Online Privacy Protection Act, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13. In the event that we receive actual knowledge that we have collected such personal information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical and notify the parents or guardians of said children immediately.
Compliance with Legal Process
Please be aware that we will release specific personal information about you if required to do so to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We may also choose to establish or exercise our legal rights or defend against legal claims, but are not under any obligation to do so.